Refund policy
Amending or Cancelling Orders:
In stock items may be amended up to 24 hours after the purchase date and time.
Please contact us at whatsup@jettson.co with your order number to submit an order amendment.
We cannot guarantee that your request for an amendment can be processed unless there is sufficient stock available. Amendments can be processed for colour and size changes or products of equal value. If your request falls outside of the above guidelines, please request a refund of the item and re-purchase the product you require.
For information on pre-orders please refer to the below policy.
Pre Order Policy:
1. All Pre-Orders are final + non-refundable
2. Pre-Order turnaround time will be advised on the product description.
3. You will be notified via email when your order is expected to be dispatched.
4. We will do our best to make & ship Pre-Order products in accordance with their expected ship date. If this changes, we'll let you know via email.
5. We will not part ship your pre order if it contains two different dates. Your order will only be shipped in full.
6. We reserve the right to cancel any pre-orders if we are unable to meet our MOQ for ordering. Orders will be refunded in full for any cancellations.
Returns Policy:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at whatsup@jettson.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at whatsup@jettson.co.
Exceptions / non-returnable items
Please be aware, we do not accept returns for the below items unless damaged or defective.
- Exclusive drop items (we will advise on the product description if the item is deemed an exclusive drop)
- Championship Collections
- Brand / Collab Collections
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, to immediately make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
